Felt Floor Protectors
- Orders placed before 2:00 PM are packed and shipped same day
- No collections or deliveries on weekends unless specifically upgraded at checkout
-
Weekend delivery guidelines:
- Orders before 2:00 PM Friday: Delivery same weekend
- Orders after 2:00 PM Friday: Delivery following weekend
- Next Day Delivery
- AM Delivery
- Saturday Delivery
- EU Orders: All taxes prepaid - no additional fees on delivery
- Non-EU Orders: Customer responsible for all customs fees, tariffs, and taxes applied after purchase
- Take photos of the damage and packaging
- Email documentation to hello@thehairpinlegcompany.co.uk
- We will arrange a replacement
- Free Delivery on Orders Over £50 EU Taxes & Duty Pre-Paid USA Taxes & Duty Pre-Paid
- Returns must be postmarked within 60 days of purchase
- Items must be in new and unused condition
- All original tags and labels must be attached
- Items in poor condition may incur fees or be returned at customer's expense
- Email hello@thehairpinlegcompany.co.uk for a Return Merchandise Authorization (RMA) number
- Package item securely in original packaging
-
Ship to:
The Hairpin Leg Co. Returns
RMA: [Your RMA Number]
Unit A1 Stephenson Road
Swindon, Wiltshire SN25 5AX
United Kingdom - Orders outside mainland UK
- Products valued under £15 total
- Orders over £1000 total
- Shipments exceeding 70kg
- More than 3 returns per customer within 30 days
- Clearance sale items
- Customers must use original packaging and protective materials
- Inadequate packaging may result in "loss of value" fees
- Customer-arranged returns must use tracked and insured shipping
- Promotional offers may be adjusted on partial returns
- Returns outside free returns policy: shipping charges non-refundable
- Customer responsible for return shipping costs and insurance
- Original outbound shipping charges are non-refundable
- Inspect orders immediately upon arrival
- Report issues within 7 days via email with photos
- Return damaged items in original packaging
- Will rust over time naturally
- Should arrive with protective coating
- Require periodic rust cleaning if unpainted
- Rusted items cannot be returned
- Zinc table legs
- Stainless steel table legs
- All other products not rated for outdoor use
- Phone: 01666 818222
- Email: hello@thehairpinlegcompany.co.uk
- Changed your mind? Free 60-Day Returns Changed your mind? Simple 60-Day Returns
- Use them as intended – Ensure they’re suited to your environment.
- Handle with care – Touch up any chips or scratches to protect the finish.
- Consider your surroundings – Coastal air can accelerate wear on painted steel.
- 5-Year Guarantee: Quality you can trust
Introduction
Thank you for shopping at The Hairpin Leg Company. This document outlines our shipping policies and procedures to ensure a smooth delivery experience.
Domestic Shipping
Processing Times
Shipping Rates & Delivery Times
Free standard shipping on orders over £50 to UK mainland addresses.
| Destination | Delivery Time |
|---|---|
| Mainland UK | Next Day |
| Scottish Highlands | 2 Days |
| Northern Ireland | 2 Days |
| Channel Islands | 2-3 Days |
Standard delivery hours: 9:00 AM - 6:00 PM weekdays
Upgrade options available at checkout:
Military & P.O. Box Addresses
We ship to APO/FPO/DPO addresses at additional cost. Please contact us for specific rates and information.
Order Tracking
A shipment confirmation email with tracking number(s) will be sent once your order ships. Tracking information becomes active within 12 hours.
International Shipping
Customs & Duties
International Delivery Times
| Region | Delivery Time |
|---|---|
| Fast Delivery (2-5 Days) | |
| Belgium, France, Ireland, Netherlands | 2-5 Days |
| Standard Delivery (3-7 Days) | |
| Austria, Czech Republic, Denmark, Estonia, Finland, Germany, Italy, Spain, Switzerland | 3-7 Days |
| Extended Delivery (4+ Days) | |
| Greece | 4-9 Days |
| Norway, Portugal, Slovenia | 4-7 Days |
| USA | 2-7 Days |
| Asia, Australia, New Zealand | 7-10 Days |
Damaged Items
If your order arrives damaged:
Returns
Please visit our Returns & Refund Policy for detailed information about returning your order.
Overview
We offer a full refund on returned items, subject to the conditions outlined below. All returns must meet our quality and timing requirements to be eligible for refund.
Return Eligibility
Return Process
Free Returns
Free returns available for mainland UK purchases made on our website when using our shipping labels.
Fair Usage Policy
Free returns cover 95% of orders. Exclusions apply to:
Important Notes
Shipping Charges
Damaged & Faulty Items
Assembled Items
Returns not accepted on assembled desks and ready-made items. Inspect thoroughly before assembly.
Material Considerations
Raw steel table legs:
Outdoor Usage
Products suitable for outdoor use:
Contact Information
For questions about returns:
Our 5-Year Guarantee: Built to Last
At The Hairpin Leg Co., we believe great design starts with great materials. Whether you're building a custom table, upgrading your cabinetry, or adding the perfect finishing touch, our solid steel and real wood hardware is made to last. That’s why every table leg, door knob, and piece of furniture hardware comes with a 5-Year Guarantee—so you can create with confidence.
Engineered for Makers, Designed for Durability
Our products are crafted with precision and built to withstand everyday use. To keep them looking their best:
A little care goes a long way in preserving both style and strength.
What’s Covered?
We stand by our craftsmanship. Our 5-Year Guarantee covers manufacturing defects, giving you peace of mind as you build, create, and personalize your space. If you ever run into an issue, we're here to help.
Sustainability Meets Craftsmanship
When you choose The Hairpin Leg Co., you're investing in more than just quality—you’re supporting eco-friendly materials and sustainable production practices. Our commitment to durability means less waste and longer-lasting furniture.
Let’s Build Something Great
Your creativity is what brings our products to life. Whether you’re upcycling, designing from scratch, or adding a custom touch, we can’t wait to see what you create.
Trust in our quality. Unleash your creativity. Let’s make something incredible.
The Hairpin Leg Co. – Made for Makers, Built to Last.